Complaint Process
- All complaints against College members must be in writing and addressed to The Council Chairperson of the Canadian College of Professional Counselling Practitioners.
- The Council Chairperson shall notify the complainant in writing of receipt and disposition of the complaint.
- The Council Chairperson shall notify the College member in writing of the complaint received and a copy of the complaint submitted by the complainant.
- The college shall take the responsibility to notify the appropriate authorities if the complaint is deemed to be of a criminal nature, only after consulting with College Council members.
- If deemed necessary and recommended by the College Council, the complainant and College member are to be notified in writing of the foregoing decision.
- Should the complaint be deemed to be a contravention of the College Code of Ethics, the complainant and the College member shall be notified in writing and include the next step on the complaint process.
Stage 1
If the complaint is not of a criminal nature and does not require referral to the appropriate authorities, and does not appear to be a contravention of the College Code of Ethics, the Council Chairperson may recommend mediation to the complainant and College member.
If the complaint is worthy of a criminal investigation, the Council Chairperson will advise in writing to the complainant and College member that the College Council will not commence with a College investigation until the criminal investigation is completed or on advice of the College Solicitor.
Any decision made by the College Council to temporarily suspend membership or to impose a practice under supervision order, shall be on the advice of the College Solicitor; The complainant and the College member shall be informed in writing of the Council and (or) Solicitor decision.
Stage 2
The College has the responsibility, duty and right to accumulate as much information and evidence as possible on behalf of the complainant and the College member. The College Council may elect to hold a hearing with regard to the complaint received. The complainant and the College member shall be notified in writing that they have the right to present their information and (or) evidence to the College Council in person, and that they may have an advocate (Solicitor or other representative) to be present and advocate for them at the hearing. The date for the hearing shall be held within a reasonable time and in consideration of the Council’s schedule, as well as the schedule of the parties to be represented at the hearing. The College Council may choose to have a legal representative at this hearing and must inform all parties of that intent.
Stage 3
After careful review of all the information and evidence provided to the College Council, and with due diligence, and with the advice of the College Solicitor, shall provide the complainant and the College member of the decision rendered by the Council of the Canadian College of Professional Counselling Practitioners.
Stage 4
The complainant and (or) the College member has the Right to Appeal in writing the decision of the College Council within 30 days of receiving the first College decision. The Appeal process shall be carried out on the advice of the College Solicitor and the process must have the agreement of all parties.
Tax Deductible Benefit
Payments made can be used as part of an income tax deduction. Please consult with your accountant on this process.
Liability Insurance
Liability Insurance will be offered to qualified members of the CCPCP through AON’s Canadian Counsellors Liability Insurance Program http://solutions.aon.ca/ccli/coverage.aspx. Members can download the fillable PDF application from a link on the right side of the page, fill it out and email it to AON at aha@aon.ca. Once reviewed by the team and approved, coverage begins right away or when specified on the application.
Category B
- Canadian counsellors, who have educational level other than Masters degree or PhD
- Students completing an Masters degree and working under supervision
- All other counsellors and career development practitioners
| Professional liability only | Professional liability and commercial general liability | ||
|---|---|---|---|
| Limit (per claim) | Aggregate (per term) | Premium | Premium |
| $1,000,000 | $1,000,000 | $96 | $138 |
| $2,000,000 | $2,000,000 | $132 | $184 |
| $5,000,000 | $5,000,000 | $198 | $282 |
Deductibles: Professional liability – nil / Commercial general liability – $500
Professional liability coverage includes
- Disciplinary action defence costs – $100,000 per claim / $200,000 aggregate
- Criminal defence reimbursement – $150,000 per claim / $150,000 aggregate
- Loss of earnings due to trial – $750/day
- Sexual abuse therapy fund – $25,000 each claim
- Sexual abuse coverage – $1,000,000 each claim and in the aggregate
- Security and privacy liability – $50,000 sublimit
Additional options
Professional liability for your legal entity:
- Provides coverage if your registered business or company is named in a lawsuit
- Limits are shared between you and your legal entity
- All professional employees are required to secure individual professional liability coverage
- Legal entity coverage must be purchased in conjunction with either professional liability or professional liability/commercial general liability option
CCPCP members receive approval for insurance claims.
The following list includes insurance providers who have approved CCPCP members’ claims for mental health services. Approval of services and amount of remuneration may be determined by the insurance company based on the provider’s qualifications and the terms of the client’s coverage.
- Pacific Blue Cross
- Pacific Life
- Sunlife
- Great West Life
- Manulife
- Victim Services and other providers
Associate Members
